| The following are the most frequently asked questions GetWineOnline.com has heard from its users. If you have a question or would like to tell us about a great bottle of wine, please Contact GetWineOnline.com, we're interested in hearing from you. |
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| Q. How Long Does Shipping Take From NY? |
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| A. Shipping estimations for the East Coast is 1-3 business day, Midwest is 3-4 business days, and to the West Coast is 4-5 business days. To check the shipment status, all FedEx transit times will be in effect after your order is shipped. |
| Q. If I Place An Order Today, When Will It Ship/Be Ready For Pickup? |
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A. If the item is in stock, we can have your order shipped same day or have it ready for pickup.
Some items require additional processing time of 2-4 business days..
On rare occasions we may face an unforeseen delay in shipping your order and in that case, we will notify you by email. If we face insufficient inventory to fulfill your order, you will be notified as soon as possible.
Due to carrier pick up times restrictions we do not ship on weekends or major holidays. Orders placed on Friday will usually ship on Monday or Tuesday of the following week.
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| Q. How Do I Contact Customer Service? |
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| A. Call us toll-free at (800) 518-0899
WEBSITE CUSTOMER SERVICE HOURS
Website Customer service hours are Monday - Friday 10:00 AM to 6:00 PM. You can reach us by email at customercare@getwineonline.com after hours.
STORE HOURS
Wine & Spirits Discount Warehouse
18 Joyce Rd
New Rochelle, NY 10801
- Sun 12PM to 9PM
- Mon 10AM to 9PM
- Tue 10AM to 9PM
- Wed 10AM to 9PM
- Thu 10AM to 9PM
- Fri 10AM to 10PM
- Sat 9AM to 10PM
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| Q. Do You Have A Retail Store? |
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| A. Yes, our retail store is located in New Rochelle, NY.
Wine & Spirits Discount Warehouse
8 Joyce Road
New Rochelle, NY 10801 |
| Q. Can You Ship Spirits? |
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| A. We can only ship spirits within New York State. |
| Q. What Is The Cost Of Shipping? |
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| A. To find the cost of shipping, click "add to cart" and enter the quantity of bottles you would like and your shipping zip code. Update the shopping cart for the estimate for bottle cost and shipping. |
| Q. What Is The Status Of My Order? |
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| A. You can securely login to your account using your email ID and password. Once logged in your account on GetWineOnline.com, please click on 'Your Account' on the top right hand corner of the website. Click on the corresponding order number to see the updated status. You should see an updated status every time your order progresses through our warehouse. |
| Q. Can You Guarantee The Order By a Specific Date? |
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| A. At this time, no. We are working with too many variables for us to guarantee a specific date. However, we will try our best to get the order to you as soon as possible. |
| Q. Can You Hold The Shipment Till a Specific Date? |
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| A. Yes, you can input a shipping date in the Shipping Instructions box during the check-out process and we can hold your order up to 30-days. Because we operate in such a high volume, space in our warehouse is very limited. |
| Q. Can I Hold Wine Without Payment? |
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| A. All wine orders must be processed and billed the day they are placed in order to remove the items from our inventory. |
| Q. What If The Item I Ordered Is No Longer In Stock? |
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A. In the rare event that your item is out-of-stock, GetWineOnline.com will make every attempt to find a suitable replacement or vintage.
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| Q. Does An Item On The Website Guarantee The Quantity That I Am Requesting On My Order? |
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| A. When you see an item on the website, that does not guarantee we have the quantity ordered. We will do our best to order what is needed and have it delivered to us the next day. If we are unable to fulfill the order, we will notify you right away. |
| Q. Can I Waive The Required Adult Signature On My Package? |
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A. No, all packages require an adult signature who is 21 years or older at the time of delivery. Sorry, no exceptions will be made. FedEx drivers check ID.
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| Q. What Happens If No Adult is Available To Accept The Shipment? |
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A. After the 3rd consecutive attempt by FedEx, the entire shipment will be returned back to us. If your item has been returned to our store, please contact customer service.
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| Q. Will I Get Charged Tax on My Order? |
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| A. Tax for each order will depend on which state you are shipping to. If your state does not have a tax on alcohol, you will not be charged tax and vice versa. |
| Q. Do you ship to a PO/ APO/ FPO Box? |
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A. We DO NOT ship to PO Box, APO or FPO.
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| Q. Do You Ship Outside Of The United States? |
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A. No, we do not ship outside the United States.
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| Q. Is It Cheaper To Ship To a Business Address? |
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A. Yes, use a business addresses when possible to avoid residential delivery fees by FedEx.
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| Q. I Have a FedEx Account Number; Can I Use That To Place My Order? |
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| A. We cannot use any third party FedEx account numbers. All shipments have to go through the GetWineOnline.com account number due to alcohol contents of the shipment. |
| Q. My Order Was Automatically Sent Back To You By FedEx, Why? |
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| A. For a deitailed explanation of what happened, use the tracking number provided to you in your email and input that into FedEx.com/us. If unsuccessful, you can call FedEx at I-800-GO-FEDEX directly and speak to a representative. |
| Q. My Package Was Broken by FedEx, What Can I Do Now? |
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| A. Though it is very rare that a package will be broken, sometimes the unexpected can happen. No need to worry, we will send out a fresh new shipment out to you right away, or fully refund your order including all shipping charges. We will take care of the broken package and discard it once it arrives back to our warehouse from FedEx. |
| Q. Are Your Packages Automatically Insured? |
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A. Yes, we insure all our packages. We take the headache out of shopping from our website so you don't have to worry about your shipments.
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| Q. Do You Ship Items In Extreme Heat or Cold? |
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A. We do not ship in extreme heat or cold. We monitor weather closely and there may be shipping delays due to excessive heat or cold.
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| Q. If I Ship An Order to Someone As a Gift, Will There Be An Invoice In The Box And Will I Be Able To Include a Gift Message? |
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| A. If you request order to be sent as a gift, there will be no documentation included with the shipment. If you would like a gift note to be included, that can be accommodated by using the "gift or special notes" text box during the check-out process. |
| Q. Are Prices On The Website The Same As In The Store? |
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| A. While prices on the website and in the store are generally the same, there are certain flash promotion deals that are only available online. Store cusotmers are always welcome to set up an account and take advantage of these online prices. |
| Q. If An Item Is On Your Website, Can I Just Come To The Store and Buy It? |
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A. Call customer service first to verify the item you want is on the store floor.
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| Q. What Is Required In Order For Me To Pick Up My Order At Your Store? |
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A. You must bring a valid photo identification card and a print out of the order confirmation for the order that you are picking up.
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| Q. Do I Have To Buy A Full Case, Or Can I Order Any Amount of Bottles? |
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A. Most of the items can be purchased at any quantity, no limitations. Some items, however, are marked as "Case Only" and those are the items that are sold by the case. To take advantage of maximum savings, we encourage our customers to take advantage of full case or 3 for bottle pricing
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| Q. What Type Of Payment Do You Accept? |
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A. We only accept major credit cards including Visa, Master Card, AMEX and Discover.
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| Q. My Credit Card Keeps Declining, What Can Be The Problem? |
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| A. There can only be 3 reasons for this -
1) The billing address could be wrong. Confirm that your billing address has correctly been inputted into the billing info page. Wherever your credit card statement gets mailed (business or residential) is typically your billing address.
2) The credit card company recently put a fraud detection security on the card. In that case, please call your credit card company directly to clear the hold.
3) The credit card has reached its credit limit.
Please note: Do not try to use the same credit card more than three times; otherwise the system will consider that to be a security threat and block you from placing any orders for a 24 hour period.
If you believe none of the above conditions are true in your case and you still could not place your order, our customer care professionals might be able to solve this issue for you. Please call for assistance our customer care department at 1 (800) 518-0899.
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