At Wine & Spirits Discount Warehouse (GetWineOnline.com), we are committed to providing our customers with the best possible wines, spirits, and service. Because of New York State Liquor Authority regulations and health and safety considerations, our return and refund policy is limited and applies only in specific situations. Any refund, return or exchanged must be approved by management.
All alcohol sales are final. We cannot accept returns or exchanges of wine, liquor, or other alcoholic beverages unless the product is defective or damaged at the time of purchase.
Non-alcoholic items (such as glassware or accessories) may be returned within 30 days if they are unused, in original packaging, and accompanied by a receipt.
If you receive a bottle that is corked, spoiled, or otherwise defective, it may be returned within 14 days of purchase for replacement or store credit.
Bottles must be at least three-quarters full and returned in their original packaging.
A valid sales receipt is required for all returns.
If your order arrives with the wrong item(s) or with damaged product, please notify us within 24 hours of receipt.
Once verified, we will provide a replacement or store credit for the affected items.
Special orders, allocated bottles, and limited-edition releases are final sale and cannot be returned or exchanged.
Approved returns are issued as store credit only—no cash or credit card refunds.
All returns are subject to manager approval.
Returns are only accepted from the original purchaser.
A valid 21+ photo ID must be presented at the time of return.
In-store purchases: Bring the item, original packaging, and receipt to:Wine & Spirits Discount Warehouse, 18 Joyce Rd, New Rochelle, NY 10801
Delivery or online orders: Contact us within the return period by emailing customercare@getwineonline.com or calling
914-712-3111.
We appreciate your understanding and cooperation. Thank you for choosing Wine & Spirits Discount Warehouse—we look forward to serving you again soon!
Updated 9/28/2025
